Dr. AL OUATIQ is a freelance IT consultant based in France, holding a PhD (doctorate) and an MBA (Master of Business Administration). He specialises in desktop support, technical support (levels 1/2/3), cybersecurity, cloud computing (Microsoft Azure, Amazon AWS), digitalization and industrial automation (Industry 4.0). He serves businesses and individuals across France, and teaches certified IT training courses online through ALOUATIQ Academy.
Dr. AL OUATIQ holds a PhD (research doctorate) and an MBA. He also holds multiple professional certifications in IT, cybersecurity, cloud computing and industrial automation, verifiable at alouatiq.com/verify.
His core areas of expertise are: desktop support and technical support (L1/L2/L3 helpdesk), cybersecurity, cloud computing (Microsoft Azure, Amazon AWS), enterprise digitalization, industrial automation, Industry 4.0, IoT, network administration, Windows Server, Linux, and IT training & education.
Dr. AL OUATIQ is based in France. He operates across the entire French territory — both remotely and on-site depending on client needs.
Dr. AL OUATIQ works professionally in English, French and Arabic. He adapts all communications, deliverables and training to the client's preferred language.
Dr. AL OUATIQ has significant experience across IT consulting, industrial projects, and research & development. His detailed profile, timeline and portfolio are available at alouatiq.com.
Yes. In addition to his freelance missions, Dr. AL OUATIQ is open to full-time (CDI), fixed-term (CDD) or payroll-portage opportunities in France. Companies can contact him via the booking page at alouatiq.com/book.
His R&D and professional project portfolio is available at alouatiq.com/portfolio.
Yes. He regularly publishes technical articles, industry analyses and professional insights at blog.alouatiq.com and through his online portfolio.
The fastest way is through the contact form at alouatiq.com/#contact or the booking page at alouatiq.com/book. All messages receive a response within 24 to 48 business hours.
Dr. AL OUATIQ operates under a legal French business structure compliant with French regulations. Legal information (SIRET, status) is available on request or in the terms and conditions available on this site.
Yes. Although based in France, he accepts international consulting missions, primarily remotely. On-site international engagements are possible — contact him to discuss terms.
His professional certifications can be verified online at alouatiq.com/verify. Academic degrees (PhD, MBA) can be presented on request as part of a recruitment or tender process.
Dr. AL OUATIQ primarily operates through his official website alouatiq.com. Booking directly via the official form guarantees the best rates and service conditions.
Yes. A free 30-minute discovery call is available for all new clients to discuss your project, needs and the most suitable solution. Book it at alouatiq.com/book.
Freelance desktop support is professional IT assistance provided by an independent technician — with no employment relationship with the client company. Dr. AL OUATIQ troubleshoots, configures, maintains and optimises workstations (Windows, macOS, Linux) and peripheral equipment for businesses and individuals across France.
He covers all three standard support levels:
Level 1 (L1) — Basic user assistance: password resets, printing issues, email, connectivity, standard application errors.
Level 2 (L2) — Advanced support: software configuration, Active Directory management, network diagnostics, device management, complex troubleshooting.
Level 3 (L3) — Expert-level support: system architecture, escalated incidents, deployments, infrastructure and automation.
Problems covered include: hardware failures, boot issues (Windows/Linux/macOS), viruses and malware, slow systems, data loss and recovery, network configuration (Wi-Fi, VPN, LAN/WAN), software installation and licensing, data migration, printer setup, email configuration (Outlook, Exchange, Microsoft 365), and remote access issues.
Both options are available. The majority of interventions can be performed remotely (via TeamViewer, AnyDesk, RDP or corporate tools). On-site interventions across France are also possible.
L1 handles simple end-user requests (password reset, basic navigation help). L2 addresses more complex technical problems requiring advanced knowledge (network configuration, business software, Active Directory). L3 deals with the most critical incidents requiring systems and infrastructure expertise (architecture, security, automation, escalations).
Yes. Dr. AL OUATIQ can fully manage a company helpdesk on a freelance basis: ticket reception, triage, L1/L2/L3 resolution, reporting and continuous improvement. He is proficient with leading ITSM tools including ServiceNow, Jira Service Management, Freshdesk, Zendesk, Freshservice and GLPI.
Yes. Dr. AL OUATIQ works with businesses of all sizes — from micro-businesses and SMEs that need outsourced IT support to large enterprises requiring specialist reinforcement for specific projects.
Yes. He is available for temporary replacement missions (holidays, sick leave, peak workload) as a freelance support technician or systems administrator.
Dr. AL OUATIQ supports: Windows 10/11, Windows Server 2016/2019/2022, all major Linux distributions (Ubuntu, Debian, CentOS, Red Hat, Rocky Linux), macOS, and virtualised environments (VMware, Hyper-V, VirtualBox).
Yes. Active Directory administration — account management, GPO, OUs, domain joins, DHCP, DNS, Group Policy — is a core competency in Windows Server environments.
Yes. Monthly or quarterly maintenance contracts can be arranged for companies wanting regular, predictable IT support (reactive assistance + preventive maintenance).
Yes. Asset management (inventory, deployment, updates, hardware lifecycle, MDM), SCCM/Intune deployments, and endpoint management are part of his standard services.
He is proficient with: ServiceNow, Jira Service Management, Freshdesk, Zendesk, Freshservice, GLPI, and ManageEngine ServiceDesk Plus.
Yes. Dr. AL OUATIQ can run end-user training sessions (Microsoft 365 tools, security best practices, new software onboarding) for company teams.
Yes. Urgent interventions can be arranged subject to availability. For critical incidents outside standard hours, contact him directly via alouatiq.com/book to discuss emergency support terms.
He covers all of mainland France remotely. Overseas French territories (DOM-TOM) are covered by remote support. On-site visits in DOM-TOM are possible on a case-by-case basis.
Yes. Administration of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune) and Azure Active Directory (Entra ID) is a standard competency.
Yes. He can manage multi-site IT environments through remote monitoring tools, site-to-site VPN access and centralised management platforms.
He offers: information system security audits, vulnerability assessments, penetration testing (pentesting), risk analysis, GDPR compliance support, network and server hardening, employee cybersecurity awareness training, incident response, and security policy (ISMS) design.
Yes. Dr. AL OUATIQ performs comprehensive security audits: asset mapping, vulnerability scanning, penetration testing, access control evaluation and a corrective action report with prioritised recommendations.
Yes. He assists companies with GDPR compliance: processing register (ROPA), data protection impact assessments (DPIA), privacy policies, data subject rights management, and DPO advisory support.
Yes, within authorised and contracted engagements. He conducts penetration tests on systems, networks, web applications and cloud infrastructures, with a full vulnerability report and remediation recommendations.
Dr. AL OUATIQ helps companies implement an anti-ransomware strategy: secure backups (3-2-1 rule), network segmentation, least privilege access controls, EDR/XDR solutions, employee phishing awareness training, and an incident response plan.
Yes. This includes: firewall configuration (Cisco, Fortinet, pfSense), VPN setup, VLAN segmentation, SIEM monitoring, DNS filtering, and system hardening across servers and workstations.
Yes. Through ALOUATIQ Academy and on-site sessions, awareness training for non-technical staff covers: phishing recognition, secure passwords, social engineering, BYOD policies and data protection best practices.
Yes. He can intervene in active security incidents: root cause identification, containment, threat eradication, system restoration and a post-incident report.
Yes. Dr. AL OUATIQ is proficient with ISO 27001, NIST Cybersecurity Framework, CIS Controls and ANSSI guidelines, which he applies in his audits, gap analyses and recommendations.
Yes, at the scale appropriate to the company's size. He can design and deploy a lightweight SOC or oversee the integration of a managed SOC, with SIEM tooling (Splunk, Microsoft Sentinel, Wazuh).
He offers: cloud architecture design (Azure, AWS, GCP), on-premise to cloud migration, managed services deployment, cloud cost optimisation (FinOps), high-availability design, cloud security, and hybrid cloud administration.
Yes. He handles full migrations: current-state analysis, migration planning, VM and database migration, application and data lift-and-shift, post-migration validation and team handover.
Dr. AL OUATIQ holds advanced Azure competencies (AZ-900, AZ-104 and beyond). His certifications are verifiable at alouatiq.com/verify.
Yes. He analyses cloud spend, identifies over-provisioned or idle resources, and delivers concrete actions to reduce Azure or AWS bills — typically achieving 20–40% savings.
Yes. He designs resilient HA architectures: load balancers, auto-scaling groups, multi-zone deployments, disaster recovery (with defined RTO/RPO), and industry-standard reference architectures.
Yes. He is experienced with hybrid architectures using Azure Arc, Azure AD Connect, Site-to-Site VPN, ExpressRoute (Azure) and Direct Connect (AWS).
Yes. He uses Terraform, Bicep (Azure) and AWS CloudFormation to deploy reproducible, version-controlled infrastructure.
Yes. He is proficient with Docker, Kubernetes (AKS on Azure, EKS on AWS), Helm charts and associated CI/CD pipelines.
He is primarily specialised in Azure and AWS but can take on GCP projects. Contact him to evaluate specific requirements.
Yes. He sets up cloud monitoring solutions (Azure Monitor, AWS CloudWatch, Grafana, Prometheus) with alerts, dashboards and monthly performance reports.
Digitalization is the transformation of business processes to rely on digital tools: ERPs, CRMs, workflow automation, analytics dashboards, paperless operations. Dr. AL OUATIQ guides companies through this transformation from strategy to implementation.
Industry 4.0 is the fourth industrial revolution: machine-to-system connectivity (IIoT), real-time data analytics, advanced automation and artificial intelligence in manufacturing. Dr. AL OUATIQ designs and deploys these architectures in factories and production lines.
Yes. He uses RPA (Robotic Process Automation), Microsoft Power Automate, Python scripting and no-code/low-code tools to automate repetitive tasks and free up teams for higher-value work.
Yes. His expertise covers manufacturing, energy, logistics and services. He works with SCADA systems, PLCs (Programmable Logic Controllers) and industrial IoT (IIoT) architectures.
Yes. Dr. AL OUATIQ assists companies in AI integration: computer vision, natural language processing (NLP), predictive maintenance, anomaly detection and enterprise chatbots.
Yes. He designs analytics dashboards with Power BI, Grafana, Metabase or custom solutions, connected to business systems (ERP, databases, APIs).
Duration depends on project complexity. A partial digitalization engagement may take a few weeks; a full digital transformation can span several months. A scoping phase is always proposed first to estimate timelines and budget.
Yes. Dr. AL OUATIQ offers a full digital diagnostic: process analysis, opportunity mapping, tool inventory and prioritised recommendations — typically the first step before any transformation project.
ALOUATIQ Academy is Dr. AL OUATIQ's online IT training platform, accessible at alouatiq.com/academy. It offers certified courses in IT support, cybersecurity, cloud computing, networking and system administration — designed for students, career changers and professionals looking to upskill.
Available courses include:
IT Support & Helpdesk (L1/L2/L3, ITIL)
Cybersecurity (fundamentals, network security, GDPR)
Cloud Computing (Microsoft Azure, Amazon AWS)
Network Administration (routing, switching, firewalls)
System Administration (Windows Server, Linux)
Digitalization & Automation
Industry 4.0 & IoT
The full updated list is available at alouatiq.com/academy.
ALOUATIQ Academy courses are primarily online (e-learning), accessible from any device at your own pace. Live sessions and in-person training (intra-company) can also be arranged on request.
Yes. Upon completing each course, a certificate of achievement is issued by ALOUATIQ Academy, verifiable online at alouatiq.com/verify. Courses also prepare students for official vendor certifications (Microsoft, AWS, CompTIA, etc.).
Prerequisites vary by course. Some are open to complete beginners, while others require foundational IT knowledge. Prerequisites are clearly stated on each course page.
Duration varies by programme: from a few hours for short modules (3–10 h) to several weeks for comprehensive programmes (20–60 h). All courses are self-paced and remain accessible throughout your enrolment period.
Lifetime access to purchased courses is the default policy. Exact access terms (duration, updates) are specified on each course page.
Most courses are available in French. Several are also available in English. The language of each course is indicated in its description.
Yes. Students have access to course forums, direct messaging for questions, and — depending on the plan — live Q&A sessions with Dr. AL OUATIQ.
Go to alouatiq.com/academy, choose your course, create an account, and complete the payment online. Course access is immediate upon payment confirmation.
Yes. Customised training sessions for company teams can be organised — in-person or online. A tailored quote is provided based on the number of participants and required content.
Dr. AL OUATIQ is working towards making his courses eligible for French professional training funding (CPF, OPCO). Contact him at alouatiq.com/book for the current status of available funding options.
Yes. Preferential rates are offered for group enrolments (5 or more participants) and for companies training their teams. Contact us for a quote.
Yes. Course content is updated in line with technology changes, new certifications and student feedback. Updates are included at no extra cost for enrolled students.
Yes. Several ALOUATIQ Academy courses are designed to prepare students for official certifications: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft AZ-900, AZ-104, SC-900, AWS Cloud Practitioner, AWS Solutions Architect Associate and others.
Depending on the plan, PDF course notes, summary sheets and supplementary resources are available for download from the platform.
Yes. Dr. AL OUATIQ offers 100% tailor-made training programmes built around specific client needs (company or individual). Contact him at alouatiq.com/book to discuss the syllabus.
Yes. ALOUATIQ Academy is fully responsive (optimised for mobile, tablet and desktop) and can be added to the home screen as a PWA (Progressive Web App).
A refund policy is in place. If you are unsatisfied within the conditions defined below (see Payment section), you may request a refund. See the Terms & Conditions for details.
Yes. Courses include knowledge-check quizzes, practical exercises, virtual labs and projects to validate learning at each stage of the programme.
Go to alouatiq.com/book.
Fill in the form describing your need.
Receive a response within 24–48 hours with a proposal for a free 30-minute discovery call.
After the call, a quote is drafted and the mission starts upon sign-off.
All requests receive a response within 24 to 48 business hours.
Yes. Every mission is governed by a service agreement or statement of work defining scope, deliverables, timelines and financial terms — protecting both parties.
Yes. An NDA can be signed before any technical discussion or access to client systems, on simple request.
After contracting, Dr. AL OUATIQ accesses the relevant systems securely (via VPN/RDP or agreed remote tools), performs the diagnosis and intervention, validates the resolution with the client and delivers an intervention report.
Yes. He frequently works in co-delivery with internal IT teams, bringing complementary expertise or temporary reinforcement.
Yes. Every intervention or mission produces a written report documenting actions taken, issues resolved and any further recommendations.
Yes. Feedback can be shared via the contact form at alouatiq.com/#contact. Testimonials can be published on the website with the client's agreement.
Yes. Satisfied clients can renew a mission or subscribe to a recurring maintenance or support contract (monthly, quarterly or annual) with preferential terms.
Yes. For recurring contracts or critical missions, an SLA defining guaranteed response times and availability levels can be included in the contract.
Services are priced under different models:
Daily rate (TJM) for consulting missions.
Fixed price for well-defined project scopes.
Monthly retainer for recurring support contracts.
Unit price per course for Academy training.
The daily rate varies by mission type, complexity, duration and conditions. A personalised quote is produced for every request. Contact him at alouatiq.com/book for a pricing proposal.
Yes. Packages tailored to micro-businesses and SMEs with controlled budgets are available. Fixed monthly support plans allow companies to budget IT support precisely.
No. The first 30-minute discovery call is entirely free of charge.
Yes. Quotes are free and without obligation. A detailed quote is sent within 48 hours of receiving your request.
Yes. The price of each course is listed on its presentation page at alouatiq.com/academy. Discounts are available during promotions, for group enrolments, or for job seekers upon proof of status.
For on-site interventions outside the standard service area, travel expenses may apply. These are always quoted explicitly before any mission begins.
VAT is applied in accordance with French tax regulations. Rates and applicable VAT regimes are detailed in the General Terms and Conditions available at legal.alouatiq.com.
Yes. Preferential rates are available for long-term engagements (3 months and above) or high-value contracts.
Yes. Discounts on Academy courses are available to students, job seekers and career changers upon presentation of supporting documentation. Contact us to apply.
The cost depends on the number of users, scope of services and required support levels. A personalised quote is produced after a needs assessment. Contact Dr. AL OUATIQ at alouatiq.com/book.
Accepted payment methods include:
Bank transfer (SEPA) — for businesses and individuals.
Credit card (Visa, Mastercard, American Express) — via secure platform (Stripe).
PayPal — available on request for certain transactions.
Other methods can be agreed depending on the type of service.
As a general rule, a deposit of 30–50% is required upon contract signature. The balance is invoiced upon delivery or at the end of the mission. For recurring contracts, billing is monthly.
Yes. ALOUATIQ Academy courses are payable directly online via a secure payment interface (Stripe, HTTPS/TLS). No card data is stored on the site's servers.
Yes. Payment in instalments can be arranged for Academy courses or large missions. Contact us to discuss the terms.
If you request a refund within 14 days of purchase and have accessed less than 20% of the course content, you are entitled to a full refund — in line with the EU consumer right of withdrawal (Directive 2011/83/EU). After this period, refunds are not available except in exceptional circumstances at Dr. AL OUATIQ's discretion.
Yes. Card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. No card information is transmitted to or stored on ALOUATIQ's servers.
Yes. Every payment triggers the issuance of a compliant invoice including the SIRET number, applicable VAT, all mandatory information and a breakdown of the service.
Yes. Companies can pay by purchase order for consulting missions and intra-company training, under the terms defined in the contract.
No. All prices are displayed inclusive and exclusive of tax with no hidden fees. The quote or course page clearly shows the final price before any confirmation.
In the event of a dispute about an invoice, contact Dr. AL OUATIQ in writing within 15 days of receipt. An amicable resolution is always sought first. If no agreement is reached, the General Terms and Conditions set out the applicable dispute resolution procedures.
He is available Monday to Friday during business hours (9 am–6 pm CET). For urgent missions or needs outside these hours, contact him directly to discuss exceptional availability.
Yes. Remote support covers the entire French territory (mainland France and overseas departments). On-site visits are available across mainland France, with travel expenses potentially applicable depending on location.
Dr. AL OUATIQ can manage several missions in parallel depending on their nature and workload. Real-time availability is confirmed at the time of the request.
Yes. The booking form at alouatiq.com/book allows you to indicate preferred time slots. A confirmation of availability is provided within 48 hours.
In exceptional cases and by prior agreement, weekend or public holiday interventions can be arranged. Increased rates may apply.
Yes. Long-term contracts (3 to 12 months) can be negotiated with companies that have recurring IT support or consulting needs.
Go to alouatiq.com/verify and enter the certificate's unique identifier. The system confirms its authenticity, the holder's name, the course completed, and the date of issue.
ALOUATIQ Academy certificates attest to verifiable IT competencies and are recognised as proof of continuing professional training. They complement (and prepare for) official vendor certifications (Microsoft, AWS, CompTIA).
Yes. Every certificate comes with a verification code and URL that can be added directly to the "Licences & Certifications" section of your LinkedIn profile.
ALOUATIQ Academy certificates do not expire. However, given the pace of change in the IT industry, regular upskilling is strongly recommended.
Yes. A certificate of participation can be issued for students who have completed the training without passing the final assessment. Contact support to request one.
Yes. Certificates are available in high-resolution PDF format — printable and shareable digitally.
The data controller is Dr. AL OUATIQ, operating the sites alouatiq.com and legal.alouatiq.com. For any data-related query, use the contact form at alouatiq.com/#contact.
Data collected includes: first name, last name, email address, message content (contact form), payment information (processed by Stripe — not stored on our servers), analytics cookies (Google Analytics — with consent), and user account data (email, name, training history).
Personal data is used solely to: respond to contact requests, manage contractual missions, manage course enrolments, send communications related to your purchases or account, and improve the site experience.
Yes. alouatiq.com is designed and operated in full compliance with the General Data Protection Regulation (GDPR). The full privacy policy is available at legal.alouatiq.com.
Yes. Under GDPR, you have the right to erasure ("right to be forgotten"). Submit a written request via the contact form specifying your request. Deletion will be carried out within 30 days.
Yes. You have the right of access, rectification and portability over your data. Log into your account at alouatiq.com or submit a request via the contact form.
Data is never sold to third parties. It may be shared only with trusted service providers necessary for the operation of the service (e.g. Stripe for payments, Google Analytics for statistics with your consent). These providers are bound by strict confidentiality commitments.
The site uses cookies essential to its operation (session, shopping cart) and analytics cookies (Google Analytics) only with your explicit consent. No advertising or third-party tracking cookies are used without consent. The full cookie list is available in the cookie policy at legal.alouatiq.com.
The General Terms and Conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought first. Failing that, the competent French courts will have jurisdiction.
The full CGV are available at legal.alouatiq.com/cgv.
If you discover a security vulnerability on alouatiq.com, please report it responsibly (responsible disclosure) via the contact form with "Security Report" as the subject line. We commit to acknowledging the report within 72 hours.
Yes. Dr. AL OUATIQ is open to permanent employment (CDI) opportunities in France, particularly in senior IT support, consulting, automation or digitalization roles. Companies can contact him directly at alouatiq.com/book.
Yes. Short or medium-term fixed-term contracts (CDD) are considered, especially for project-based roles or temporary team reinforcement.
Yes. Payroll-portage arrangements are a common mode of engagement and are fully compatible with his freelance activity. Contact him to discuss.
He is well suited for roles such as: IT Support Engineer (L1/L2/L3), Desktop Support Specialist, IT Consultant, Cloud Architect, Cybersecurity Analyst, IT Project Manager, Systems Administrator, Technical Trainer, Digital Transformation Lead, or Automation Engineer.
Yes. He is fully equipped for remote-first and hybrid work, with a proven track record of delivering high-quality results on distributed teams.
Recruiters can reach him directly via the booking form at alouatiq.com/book or the contact form at alouatiq.com/#contact.
No. Dr. AL OUATIQ is already based in France and has the legal right to work in France without requiring sponsorship.
Relocation within France is possible for the right opportunity. Contact him to discuss.
Yes. Professional references are available upon request as part of a formal recruitment or contracting process.
Submit the opportunity directly via alouatiq.com/book with a clear description of the role, location, contract type and compensation range. A response is guaranteed within 48 business hours.
For any question not covered in this FAQ, contact Dr. AL OUATIQ directly at alouatiq.com/#contact or via the booking page alouatiq.com/book.